Returns & Refunds Policy

Returns & Refunds Policy

📅 Last updated: June 2026 🌐 Official domain: https://aran-handcraft.com 📧 Contact: info@aran-handcraft.com

⚠️ PLEASE NOTE: WE DO NOT OFFER FREE RETURNS – THE COST OF RETURN SHIPPING IS BORNE BY THE CUSTOMER. All costs associated with returning items are the customer's responsibility.

Returns

Can I return my order?
Yes. If you are not satisfied with your purchase, you may return the item within 30 days of the delivery date.

To be eligible for a return, the following conditions must be met:

The product must include all parts, components, accessories and original packaging, exactly as it was received.
Only normal signs of use are accepted. Items damaged due to misuse, negligence or improper handling will not be accepted.
Products subject to hygiene requirements must be cleaned before being returned.
Any faults or damage must be reported immediately upon delivery.
We reserve the right to charge shipping or handling fees where applicable.

Returns are processed within 7 working days. If all conditions are met, the return will be officially approved within this timeframe.

🔸 We reserve the right to refuse a return if we have reasonable grounds to suspect that the item has been used, damaged or mishandled in a way unrelated to Aran Handcraft.

How to Return an Order
If your order meets the above conditions, please follow these steps:

Send an email to: 📧 info@aran-handcraft.com

Include the following information in your email:

Order number
Reason for return
Photos of the product (mandatory in the case of damage)
Full name
Customer's address

Once we have received your email, we will provide you with the exact return address.

⚠️ DO NOT send the parcel back to the sender's address. The correct return address will only be provided once your request has been approved. All return shipping costs are borne by the customer.

Right of Withdrawal
Consumers (private individuals purchasing for non-commercial purposes) have the right to withdraw from an order under the following conditions:

A. Conditions for Right of Withdrawal
The withdrawal period is 14 days from the date on which you, or a third party designated by you (other than the carrier), takes possession of the item.

As we use a fully automated order management system, orders are processed immediately upon confirmation. For this reason, it is not possible to cancel or stop an order once it has been dispatched.

A refund is only possible once the item has been returned.

To exercise your right of withdrawal, you must clearly notify us by email at: 📧 info@aran-handcraft.com

The right of withdrawal is only considered complete once the returned item has been received. The cost of return shipping is borne by the customer.

Orders in Transit
If your order has already been dispatched or is in transit, it is not possible to withdraw from the purchase at this stage. In such cases, please wait until the parcel has been delivered and then return it in accordance with the instructions above.

To speed up the process, you may send us a receipt confirming that the return parcel has been posted.

Consequences of Withdrawal
If you withdraw from a purchase in accordance with this policy, we will refund all payments received from you, excluding shipping costs and any additional charges (if you chose a non-standard delivery method).

The refund will be made without undue delay, and no later than 14 days from the date on which we receive both your withdrawal notice and the returned item.

The refund will be made using the same payment method you used for the original purchase, unless otherwise expressly agreed. No additional charges will be applied for the refund.

Return Address
Returns must be sent to the return address provided to you by email once your request has been approved, at the customer's expense.

Aran Handcraft 📧 info@aran-handcraft.com 🌐 https://aran-handcraft.com